본 이미지는 (주)엘웨이메이커의 소중한 자산으로 저작권의 보호를 받고 있습니다.
허가없이 이미지를 사용할 경우 법적인 제재를 받을 수 있습니다.
Shipping time
It takes 7-14 days from the date of payment/order completion. Delivery may be slightly delayed depending on the delivery area. (However, weekends/holidays are excluded from the delivery period.)
Please note that delivery may be delayed due to natural disasters, force majeure (temporary out of stock, unknown recipient, incorrect postal code, etc.)
Delivery Area
Worldwide
Shipping cost
Same as international postal shipping
Shipping tracking: You can check it on My Office>Order Management>Order Details.
Change shipping address
Before the packaging stage - Internet : ->My Office>Order Management>Order Details ->Click the Edit button and change it.
After the packing stage - cannot be changed
Returns/Exchanges
Return/Exchange Request
Agent : Apply in the Customer Service Center
Cases where return/exchange is not possible
If the product is lost or damaged due to the responsible reasons of the salesperson
The expiration date has passed or the product has been opened and damaged
If the product cannot be used for resale
If the packaging of duplicable products or other items is damaged
The store has excessive inventory
Application Period
Consumers have 14 days. Registered salespeople have 1 month from the date of shipment.
Completion of return/exchange
Exchange: If there is no abnormality after checking the product, the product will be exchanged for the same product.
Return: If there is no abnormality after checking the product, a refund will be processed.
Canceling an order
To cancel an order
Credit Card, Bank Deposit
Available credit cards
Online: Go to the shopping mall -> My Orders -> Order/Cancel (can only be canceled before the product is shipped)
Agent: Apply at the Customer Service Center (can only be canceled before the product is shipped)
Partial cancellation of products is not possible.
Refunds
For cash purchases, we will transfer the money to your bank account within 1-3 days after receiving your cancellation
In case of card purchase, we will cancel the authorization to the purchaser's card company within 1-3 days after receiving the withdrawal
